Digital Services

Digital banking services give you freedom to bank when and where you want. 

WAYS TO PAY: DEBIT CARDS AND DIGITAL WALLET

North State BankVisa® debit cards can be used to make purchases anywhere that Visa and STAR cards are accepted and offer the latest in debit card technology, including:

Smart chip technology 
Apple Pay™ integration
Real-time monitoring with Visa Alerts
Fraud Center 

chip card icon Smart Chip Technology

When transactions are processed using chip technology (also known as EMV), unique data is created for each transaction that cannot be used again. That means if a retailer’s payment processing data is breached, the debit card information on file cannot be used by the hacker.

Apple Pay icon Apple Pay

Apple Pay is an easy, fast and secure way to pay for your purchases from select Apple devices. Using Apple Pay is simple:

  1. Add your North State Bank’s Visa debit card to the Wallet app on your iPhone®, iPad® or Apple Watch™.
  2. Look for the touch-free or Apple Pay symbol when you are paying for a purchase.
  3. Authorize your payment with the touch of a button, and you are on your way!

Apple Pay is available for many Apple devices, including:

iPhones version 6s and newer
Apple Watch paired with iPhone 6 and newer
iPad Pro
iPad Air 2 and newer
iPad mini 3 and newer

Is Apple Pay secure?
Protecting your account information is our top priority.  When you make a payment using Apple Pay, the card number is not shared with the merchant. Instead, a unique account number is generated for each transaction. Your name, card number and security code remain confidential.

How do I get started?
From your iPhone or iPad:

  1. Launch the Wallet app on your Apple device and select the plus icon.
  2. Enter your card information manually or snap a photo of the card.
  3. Verify the information and you are done! This process should only take a few seconds; however additional verification may be required by phone.
  4. If you have other cards stored in the Wallet app, set your North State Bank debit card as your default card by going to Settings, Wallet & Apple Pay and selecting Default Card. Once on the Default Card screen, select your North State Bank debit card.

From your Apple Watch:

  1. Launch the Apple Watch app on your iPhone 5 or 6 and select Wallet & Apple Pay.
  2. Select “Add a new Credit or Debit Card” and follow the prompts.
  3. Set your North State Bank debit card as the default card by opening the Apple Watch app on your smartphone and selecting My Watch. From there, select Wallet & Apple Pay and then Default Card. Once on the Default Card screen, select your North State Bank debit card.

For the most up-to-date information about Apple Pay, visit http://www.apple.com/apple-pay/.

View terms and conditions.

VISA Alert icon Visa Alerts

Receive near real-time updates about your North State Bank Visa® debit card activity with Visa Alerts. This service is offered free of charge to all debit card users and is customizable based on your preferences. You can select alerts for any or all of the following:

  • Purchases over a specified amount--for example, $50 or above.
  • Card absent transactions such as payments made by phone or online.
  • Card activity outside of the United States.

Each alert contains purchase information, including the amount, merchant name and location (if available) and the last four digits of the debit card number. Plus, you can select the communication style that best meets your needs, choosing from:

  • Text messages
  • Emails
  • Or both for extra security and convenience

Card usage time vs. when you receive the alert is dependent on wireless service and coverage within the area. Alerts service may not be available in all areas. Gasoline alerts may not include purchase amount. Account activity qualifying for Alerts service may vary by issuer. Additional restrictions apply.

magnifying glass icon Fraud Center 

Fraud Center uses advanced technology to review debit card transactions in near real-time. If a fraudulent charge is suspected, Fraud Center will contact you immediately. To make sure we can reach you quickly and easily, take a moment to confirm your mobile number and email address with your local North State Bank office.

HOW IT WORKS
Fraud Center Email First, Fraud Center will send an email notification to the primary cardholder. The email will prompt you to reply “fraud” or “no fraud” to let us know if the transaction was authorized.
Fraud Center Text Next, if you do not respond to the email within one minute, Fraud Center will send a text message to the mobile number we have on file. The text will prompt you to reply “fraud” or “no fraud” to let us know if the transaction was authorized.
Fraud Center Phone Then, if Fraud Center doesn’t receive a response to the email or text, you will receive an automated phone call prompting you to confirm or deny if the suspicious transaction was fraudulent. During this call, you will have the option to speak with a fraud analyst.

 

Fraud Center will repeat these attempts to reach you until the possible fraud has been confirmed or denied. In some instances, your card will be blocked for use until Fraud Center receives your response. Fraud Center messages will not ask for your PIN or account number. Never give your account number or PIN out via text message or email.

The Fraud Center phone number is 1-800-417-4592 and it is open 24/7.


DIGITAL BANKING

Stay up-to-speed on your account around the clock:

From Your Computer: Online Banking with Bill Pay and eStatements

Designed to be used from your computer, you can:

  • Check account balances
  • Verify deposits
  • Make North State Bank loan payments
  • Confirm checks that have cleared
  • Transfer funds between North State Bank accounts and other financial intuitions
  • View check images
  • View, print or save eStatements which are identical to our printed and mailed statements, including check images.
  • Pay bills
  • Pay a friend, babysitter or another person with just their email address

From Your Mobile Device: Mobile Banking with Mobile Deposit

Designed to be used with your mobile device, including smartphones and the Apple iPad. You can:

  • Deposit checks
  • Pay a friend, babysitter or another person with just their email address
  • View account balances, transactions and check images
  • Access bank statements
  • Initiate account transfers to another North State Bank account and other financial institutions
  • Add, edit or delete Payees
  • Pay bills
  • Fingerprint login
  • Activate a new North State Bank debit card, report a lost debit card and reorder a debit card  
  • Find location and contact information for North State Bank offices

You must be enrolled in Online Banking to use the mobile application. To enroll, contact a customer service representative at 1-877-807-9668.

From Your Phone: Voice Response 24 (1-877-357-2265)

With Voice Response 24, you can access North State Bank deposit accounts to check balances, transfer funds between accounts and verify deposits and other transactions.