Hurricane Florence Support

We are Here for You!

While Wake County and the Triangle-area escaped the worst of Hurricane Florence, our staff, customers and friends in and around Wilmington and New Hanover County and many others to the south and east of us were not as fortunate. Florence made landfall September 14 at Wrightsville Beach as a Category 1 storm. That area and beyond endured heavy winds, torrential rain and unprecedented flooding. As reported, for many, this remains a “nightmare storm.”

Our Offices are All Open

Our offices in Wake County and our office in New Hanover County are all open and fully operational.

Toll-Free Number for Assistance

Our toll-free number, 877.807.9668 is open for you to call for anything on which we can be of assistance.

If you are unable to reach your banker or need additional assistance, reach our dedicated team of loan operations professionals at Provide your full name, address, a phone number where you may be reached and let us know what assistance you need.

Online and Mobile Services 

You can access many services by logging into your accounts with us at or through our mobile app.

  • Check balances.
  • Make loan payments.
  • Transfer funds between North State accounts and/or between North State accounts and accounts at other financial institutions.
  • Sign-up for and view eStatements.
  • View and pay bills.
  • Pay individuals.
  • Stop payments.
  • Activate a new debit card or report a lost or stolen card. 
  • Deposit checks – with Mobile Deposit.

Voice Response 24: 877.357.2265

With Voice Response 24, you can access North State Bank deposit accounts to check balances, transfer funds between accounts, and verify deposits and other transactions.

After Hours Assistance: 877.807.9668

Need help on a weekend or holiday? No problem. Our after-hours support center is open weekdays until 11 p.m. and weekends from 9 a.m. to 5 p.m.

Storm-Related Damages to Your Home or Property

Contact your insurance company and file a claim as soon as possible. For payment assistance, contact us at 877.807.9668. Upon request, immediate payment deferral can be provided to you for one month.  Additional payment assistance may be provided upon further consultation.

FEMA Assistance 

You may be eligible for assistance through the Federal Emergency Management Agency (FEMA). You can apply:

Other Resources 

 Returning to Home or Work & Watching Out for Fraud 

Take care when attempting to return to your home or place of business. Electrical lines may be down and gas lines may have been impacted. Be sure the area is designated as “safe” by an experienced professional.

Sadly, the potential for fraud is high during natural disasters. Use caution when you are approached by disaster relief charities, and repair and cleanup crews. If you experience a potential fraud situation, contact us immediately to assist you in stopping unauthorized account activity.